Acer Ultrabook MS 2346
Can you fix my computer?
It has a white screen. That is the initial contact point and then the work begins. I've has white screens before and sometimes its a relatively simple matter of reconnecting a wire that has come loose. It could be a bent pin on a connection for example. Without that pin there is no clear signal and white screen is displayed.
In the case of the Ultrabook the whole screen needs to be changed. The main display connector is under the mother board so a full removal is recommended. This is tedious work as the components are very small and easy to break.
The price for genuine screen including module is about 220 dollars. There is always ebay, luck may be on your side. The genuine article however comes with warranty, service and a reputable company backed by Acer.
So the screen is changed and all is well. Customer pays for the product and service and was content. Two and half months go by and a call is received. The Acer is giving problems. Another white screen. I immediately assume that there is a white screen because of a loose connection. Customer hands over the machine and I set it down on my bench.
Two hours go by and this ominous looking machine is beckoning me over to do some repair. So I turn it on. Nothing. No white screen. No logo. No cursor. Not even very fine faded words or pictures in the background. There is some sound.and pressing CTRL ALT DEL seems to be rebooting the computer but this assumption is coming from the fact that the machine sounds like it is rebooting.
Try another monitor ................. Nothing there either
Remove the battery which in the case of the Ultrabook is a delicate task. Depress the power button and hold for a while to let remaining power drain. Attach adapter without installed battery and still nothing.
Could it be the adapter itself? No. tested adapter with multimeter and outputting a steady 19.6 volts.
At this point. since there is no removable graphics card or RAM, the option becomes one of swapping the motherboard. Prices fluctuate from just below to just over 200 dollars on ebay. From an Acer supplier it would probably be around 700 to 750 dollars.
How do I break the new to my customer? Uneconomical to repair if the information on the machine is not important is how I'll break the news. It never is one thing that I enjoy doing but that is just the way it is. There is one final option and that is for the customer to wait for a used motherboard that is still in good working order and to use that to repair the machine.
Why the motherboard failed i do not know. There could be several reasons including static discharge, knocks and bumps or simply a faulty component. The original machine cost $1800 dollars. That is a lot to pay for sleek compactness which is the big selling point of the Ultrabook. Unfortunately the minimal space means that components need to be smaller and smaller generally equates to more delicate and difficult to fix.
https://www.youtube.com/watch?v=IO9YXLW7FdA
Can you fix my computer?
It has a white screen. That is the initial contact point and then the work begins. I've has white screens before and sometimes its a relatively simple matter of reconnecting a wire that has come loose. It could be a bent pin on a connection for example. Without that pin there is no clear signal and white screen is displayed.
In the case of the Ultrabook the whole screen needs to be changed. The main display connector is under the mother board so a full removal is recommended. This is tedious work as the components are very small and easy to break.
The price for genuine screen including module is about 220 dollars. There is always ebay, luck may be on your side. The genuine article however comes with warranty, service and a reputable company backed by Acer.
So the screen is changed and all is well. Customer pays for the product and service and was content. Two and half months go by and a call is received. The Acer is giving problems. Another white screen. I immediately assume that there is a white screen because of a loose connection. Customer hands over the machine and I set it down on my bench.
Two hours go by and this ominous looking machine is beckoning me over to do some repair. So I turn it on. Nothing. No white screen. No logo. No cursor. Not even very fine faded words or pictures in the background. There is some sound.and pressing CTRL ALT DEL seems to be rebooting the computer but this assumption is coming from the fact that the machine sounds like it is rebooting.
Try another monitor ................. Nothing there either
Remove the battery which in the case of the Ultrabook is a delicate task. Depress the power button and hold for a while to let remaining power drain. Attach adapter without installed battery and still nothing.
Could it be the adapter itself? No. tested adapter with multimeter and outputting a steady 19.6 volts.
At this point. since there is no removable graphics card or RAM, the option becomes one of swapping the motherboard. Prices fluctuate from just below to just over 200 dollars on ebay. From an Acer supplier it would probably be around 700 to 750 dollars.
How do I break the new to my customer? Uneconomical to repair if the information on the machine is not important is how I'll break the news. It never is one thing that I enjoy doing but that is just the way it is. There is one final option and that is for the customer to wait for a used motherboard that is still in good working order and to use that to repair the machine.
Why the motherboard failed i do not know. There could be several reasons including static discharge, knocks and bumps or simply a faulty component. The original machine cost $1800 dollars. That is a lot to pay for sleek compactness which is the big selling point of the Ultrabook. Unfortunately the minimal space means that components need to be smaller and smaller generally equates to more delicate and difficult to fix.
https://www.youtube.com/watch?v=IO9YXLW7FdA
I have the very same ultrabook, now after 3 years the battery died and consider replacing it with an oem replacement. I have not found though opening instructions for the case. Can you point me to a pdf or html about the dissasembly process for the battery? Do I need philips screwdriver or other specialist tools?
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